After-sales care

 

ONE-TIME SERVICES

One-time HW repairs

Whenever you need to resolve the repair, set-up, or malfunction of your HW, do not hesitate to contact our sales and service department. Together, we will find the most appropriate and quickest solution.

One-time SW problem solving

Whenever you need to resolve the repair, set-up, or malfunction of your SW, OS, do not hesitate to contact our sales and service department. Together, we will find the most appropriate solution.

Extended HW warranty and SW support

Are standard warranties not enough? We stand behind our work. An after-sales warranty is a way to ensure security and safety. In the event of a malfunction, we will fix it within the minimum time or we will replace your hardware with a new one. That will minimise your downtime in the event of malfunctions, thereby minimising your financial losses. We will also take care of SW updates and upgrades.

LONG-TERM SERVICES

Full 8x5 service support

Entrust the complex care of your computer network into our hands. You will get a great tool to deal with unexpected situations that could cost your company a lot of time and money. Take advantage of our team of experts with more than 20 years of experience. We will monitor your computer network. If any problems arise, we will resolve them for you. We will always keep you informed about happenings and events through our monthly report. In order to set up the service, we only need a few parameters: the number of service hours per month, guaranteed time of starting the solution execution, problem resolution guarantee, replacement of spare parts solution, and optional HW selection included in the service.

Full 24x7 service support

Entrust the complex care of your computer network into our hands. You will get a great tool to deal with unexpected situations that could cost your company a lot of time and money. Take advantage of our team of experts with more than 20 years of experience. We will monitor your computer network. If any problems arise, we will resolve them for you. We will always keep you informed about happenings and events through our monthly report. In order to process the service, we only need a few parameters: the number of service hours per month, guaranteed time of starting the solution execution, problem resolution guarantee, and HW replacement method.

Prepaid maintenance with monthly service hour credit

Get the best possible care and preference over other clients. If you need irregular maintenance, service, and other work on your IT, then we can offer you a certain number of work hours per month under very favourable price conditions. If you do not use your prepaid hours in the given month, we will roll them over into the next months. The more hours you prepay, the more advantageous the service is for you. At the same time, due to regular professional maintenance, your IT will experience less malfunctions.

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